Faq's

At Ashley by Ashley Schenkein, each piece is handmade-to-order and we limit item quantities to ensure that you receive a piece that is highly unique, high quality and highly just-for-you. Each piece in our collection has subtle variations due to the individual qualities of the metals and gemstones.

Shipping & Terms
Ashley by Ashley Schenkein ships via: USPS First Class insured up to the total amount of what is being shipped or USPS Express for items over $1000. We do not ship to PO boxes. Please pay attention to the time frame for each individual piece or contact us if you need an item sooner. We will do everything we can to accommodate your requests. 

Ashley by Ashley Schenkein is not responsible for the speed of delivery, packages that are undeliverable, etc. Please make sure your shipping address is correct and feel free to contact us to inquire about the status of your order.

International Orders
We ship internationally! Upon checkout you will receive a shipping estimate, which will be adjusted upon final processing of your order. You will be notified of the shipping costs and carrier at that time. Please note that you will be responsible for any taxes or duties incurred by the destination country.

Payment
Ashley by Ashley Schenkein accepts secure payments using Visa, MasterCard, American Express and Discover.

Taxes
Shipments within Colorado require a sales tax rate of 2.9%. All orders shipped outside of Colorado do not pay sales taxes.

Return Policy
All custom orders are non-refundable. We will, however, do everything in our control to make sure you are absolutely 100% satisfied with your purchase no matter what.   We have never had a customer walk away dissatisfied.  If you are sending back an item to have something changed, please make sure that it is packed really well in a box. We are not responsible for any damage that may occur during transit due to poor packaging.

Special Orders
Please contact us if you require special sizing or would like to request an alternate metal for a particular piece. We will accommodate your requests as best as possible!

Gift Wrapping
We offer beautiful gift-wrapping, placing each piece in an individual gift box. 

Conflict-Free Diamonds & Sustainability
Ashley by Ashley Schenkein strives to lessen our impact on the planet, and our goal is to maintain balance between producing high-quality products aesthetically and integrally, while minimizing our carbon footprint whenever possible. We do this by using all conflict free diamonds. Our primary diamond supplier is certified to be conflict-free and we feel that it’s our duty to challenge our suppliers in this regard. We hope you will seek out information on these important practices as well. We are also proud to incorporate other sustainable practices in our studio. Key tactics include locally-made production, using as much recycled metal, recycled paper and gift boxes as possible, installing energy-efficient studio lights and implementing “green” cleaning methods. We reuse packaging materials, print only what’s necessary, and recycle all eligible materials. We are always striving to make more changes to minimize our impact on the environment, and we applaud you for supporting these practices. As a small company, while these changes may seem minimal, we know they make a big difference and we all have to start somewhere.